Overview
When you are unable to log into PowerPlan Help (but you could some time in the recent past), the issue at hand may be one on your side. The problem can often be solved by clearing your browser's cache and cookies.
But what is your cache, and why should you clear it?
Browsers use cookies (files containing user data) placed in your computer’s cache (temporary data storage space) to store website information on your computer, so web pages and components can load quickly. These elements benefit overall system performance, but they can also be the source of your current problem.
PowerPlan Help is being updated on an ongoing basis, so that various internal changes occur to facilitate these updates. Because of this, your cache and cookies can become outdated from time to time, which may cause issues when your browser attempts to connect to PowerPlan. The cache and cookie data on your computer is outdated and out of sync with the now modified PowerPlan Help platform. Clearing your cache and cookies removes this obstacle. Once you log in, your system will create new, compliant cache and cookie content . . . until the next time, when you may have to repeat this process.
Browser Guides
While we officially approve only Chrome for use with PowerPlan and PowerPlan Help, we realize that you may be successfully using other browsers. Browsers are constantly updating themselves, so to ensure you’re getting the latest information, use the following links to view the current browser-specific methods for clearing your cache and cookies:
If these measures do not correct your problem, then contact the PowerPlan Support team.